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CNI (Common Network Initiative)

CNI Phase II – User Migration – Have a problem?

There will be a network outage with the move of your connection from the current network infrastructure to the new network infrastructure. Your wired and/or wireless connection may lose connectivity for less than 10 minutes and up to possibly several hours. If you have lost network connectivity that you feel is related to the CNI network upgrade, and has lasted longer than expected, please follow the steps below:

  • Verify that CNI work is being performed in your building, this can be done by checking the user migration schedule, if you have a phone or another computer to check. If you do not have an alternative means to check the schedule, please call your department technical support staff or 756-7000.
  • If CNI work is being performed in your building and your network connection outage is longer than expected please contact your department technical support staff. Your technical support staff can determine if the outage is related to CNI or if there are other technical problems.
  • If no CNI work is being performed in your building please contact your department technical support staff to diagnose the problem.